Return or Exchange Policy

Our policy is that you may return or exchange an item, excluding any shipping charge, within a period of seven (7) days, Special Order items are not returnable Like ICC, Greenlee, Bogen, Suttle & No returns on Software or Battery`s. Prior to returning any item, YOU MUST call or EMail Customer Service for pre-approval and obtain an RMA number. All merchandise purchased from Telecom Creations is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, Telecom Creations cannot be responsible for lost or damaged packages. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER. No refunds or exchanges will be made after seven (7) days If any of the above conditions are not met, Telecom Creations reserves the right to either refuse the return or to charge a restocking fee for not less then 15%.

Order Must be returned within One Week/7 Days.